How to cancel your subscription
You can cancel at any time — there’s no phone-tree runaround. Two ways, both as easy as signing up:
- In the app (instant): go to My Wallet, find the Pro Subscription card, click Cancel subscription, confirm — done. No retention screens, no questions.
- Or by email: write darinfoxcroft16@gmail.com from the email address on your account with “Cancel” in the subject line. We’ll process it within 2 business days and confirm by reply.
Either way, your plan stays active until the end of the current billing period, then it will not renew. No further charges are made after cancellation takes effect.
What happens to your data
For 30 days after cancellation you can request an export of your data (leads, call history, clients) by emailing darinfoxcroft16@gmail.com — we’ll send it in a standard format (CSV). After that, we delete or anonymize your account data per our Agency Privacy Policy, except records we must keep by law.
Refunds
Cancelling stops future renewals. Unless required by law, previously paid fees are non-refundable, except where required by law. Usage-based charges (calling/SMS credits, phone numbers) are non-refundable once used.
Stop calls, texts & emails (opt-out)
This applies both to your own communications preferences and to the people you contact through Lumos:
- Text messages: reply STOP to any message to opt out immediately; HELP for help.
- Phone calls: tell the agent (or the AI assistant) on any call that you don’t want to be called again — that adds you to the internal Do-Not-Call list right away. You can also email darinfoxcroft16@gmail.com.
- Email: any marketing email we send will include an unsubscribe link; you can also just reply “unsubscribe.”
We honor opt-outs promptly. If you operate campaigns in Lumos, you are responsible for honoring every recipient opt-out and for complying with the TCPA, CAN-SPAM, and applicable state laws.
Questions
Contact Lumos Holdings LLC, darinfoxcroft16@gmail.com.